Legal Notice
Legal Notice (Based on the Japanese Act on Specified Commercial Transactions)
| Item | Details |
|---|---|
| Seller | VicMe LLC |
| Representative | Kohei Matsumura |
| Address | Roppongi KS Building 5F, 3-16-12 Roppongi, Minato-ku, Tokyo 106-0032, Japan |
| Phone Number | 03-6821-6894 |
| support@gachajp.com | |
| Business Hours | Weekdays 10:00–18:00 (excluding weekends, public holidays, and year-end/New Year holidays) |
| How to Contact Us | Inquiries are accepted via the contact form on this site. *We do not handle individual inquiries by telephone or e-mail. |
| Sales URL | https://gachajp.com |
| Sales Price | Displayed on each product page (denominated in Japanese yen / JPY) |
| Charges Other Than the Product Price | - Shipping fees (paid in points): 2,500 pt for 1-10 cards, plus 1,000 pt per additional 15 cards (Taiwan / Hong Kong / Macau; also displayed on the shipping request screen) - Customs duties, import consumption taxes, and customs clearance fees: borne by the recipient (for shipments to the United States these are prepaid by the Company, so nothing is due on delivery) - Payment processing fees: borne by the Company |
| Payment Methods | Credit cards (Visa / Mastercard / JCB / American Express), WeChat Pay |
| Payment Timing | Payment is completed at the time of ordering the product (Points) |
| Subscription (Monthly Points Subscription) Terms | - Contents: a monthly plan that automatically grants a fixed number of Points (500 pt or 1,000 pt) each month. - Price: for customers purchasing Points for the first time, the first month is at a discounted price (500 pt: ¥100, 1,000 pt: ¥550) and from the second month onward the regular price applies (500 pt: ¥500/month, 1,000 pt: ¥1,000/month). Customers who have already made their first purchase pay the regular price from the first month. - Billing timing: the first charge is made at the time of application. Where the first-month discount applies, the next charge is made 30 days later; thereafter the registered credit card is charged automatically on the same day each month (denominated in Japanese yen). - Contract term: renews automatically every month until cancelled. There is no minimum contract period. - How to cancel: you can cancel at any time from "Cancel subscription" on My Page (no need to contact us). After cancellation the subscription remains valid until the end of the period already paid for, and no pro-rated refund is made. - Refunds: because the Points granted are an online service whose provision is completed at the same time the application is completed, refunds are, in principle, not accepted. However, if you contact us within 7 days of the date of application, we will refund the first payment (the Points granted will be deducted). - The above terms are displayed on the final confirmation screen of the application, where your consent to automatic renewal is obtained (Article 7-2 of the Terms of Service). |
| Delivery Timing | Shipped within 21 days of your shipping request. Estimated delivery after shipping: Taiwan 2–14 days, Hong Kong/Macau 3–14 days, United States 5–25 days (may take longer depending on customs). |
| Returns and Exchanges | - Cancellations and refunds for the User's own convenience are not accepted once a draw result has been finalized. - Rescission after delivery of a physical obtained card: Taiwan users (under Article 19 of the Taiwan Consumer Protection Act) and Macau users (under the Macau Consumer Rights Protection Law) may rescind within 7 days of delivery by e-mailing support@gachajp.com, no reason required (see Articles 12-1 / 12-2 of the Terms of Service). - If a product (card) has a material defect, or if a product different from the draw result has been shipped, please contact support@gachajp.com within 7 days of the product's arrival. |
| Consumer Disputes (Taiwan customers) | In addition to contacting us (support@gachajp.com), Taiwan customers may call the national consumer service hotline "1950", or file a complaint with their local city/county consumer service center or the Executive Yuan Consumer Protection Committee. |
| Consumer Disputes (Macau customers) | In addition to contacting us (support@gachajp.com), Macau customers may file a complaint with the Macao Consumer Council: Tel (853) 8988 9315 / info@consumer.gov.mo / https://www.consumer.gov.mo For how to exercise the right of withdrawal, see Article 12-2 of the Terms of Service. |
| System Requirements | iOS 14 or later / Android 10 or later Latest versions of Chrome, Safari, and Edge |
| Other | This service is an online draw-based sales service, and the card rates of each draw product vary depending on the number of remaining entries. For details, please see the Terms of Service and Privacy Policy. |