FAQ

Service & Registration

▶What is GachaJP?

An online shop for Japanese trading cards. Cards you obtain can be shipped as physical items (Taiwan, Hong Kong, Macau) or converted to points. All cards ship directly from Japan.

▶Is registration free?

Yes. Registration is free, and you receive 500 points after completing phone number verification (once per person).

▶Which countries and regions can use the service?

Physical shipping is available to Taiwan, Hong Kong and Macau. The service may not be available from other regions.

▶Is there an age restriction?

This service is not available to anyone under 18.

▶Is phone number verification required?

It is required for certain features, such as requesting physical shipping and joining campaigns. Verification prevents misuse, and you receive 500 points the first time you complete it.

▶I can't log in.

Please check the email address and phone number you registered with. If the verification code doesn't arrive, check your spam folder or try again where reception is good. If that doesn't help, please contact us via the contact form.

Points & Payment

▶How do I buy points?

Choose a plan on the point purchase page. Credit cards (Visa, Mastercard, JCB, American Express) and WeChat Pay are accepted.

▶What currency are prices in?

All prices are in Japanese yen (JPY). The amount billed is converted at the rate set by your card issuer or payment provider. NT$ / HK$ figures shown on the site are for reference only.

▶My points haven't been credited.

Points are normally credited immediately after payment. If more than 5 minutes have passed, please confirm the payment completed and then contact us via the contact form.

▶Do points expire?

Purchased points never expire. Points granted for free (phone verification bonus, coupons, referral rewards, etc.) expire 6 months after they are granted. Free points are always used first.

▶Can I get a refund for points I purchased?

We are unable to refund or cash out points. Thank you for your understanding.

▶What is the membership rank system?

There are 7 ranks based on cumulative point purchases, each granting bonus points. BEGINNER 0%, STANDARD 1%, ADVANCE 2%, EXPERT 3%, PREMIUM 4%, MASTER 5%, LEGEND 6%

▶How does the referral reward work?

Share the referral code on your My Page. When the person you invite makes a first purchase of 1,000 points or more, both of you receive 500 points.

▶Can you issue a receipt?

We are unable to issue receipts. If you need proof of payment, please use the statement provided by your credit card company or payment provider.

Pack Openings

▶How are cards determined?

Each pack contains a fixed set of cards decided in advance, and results are based on those sealed contents. Sealed quantities are listed on each pack's product page.

▶Where can I check the card rates?

The Notes section at the bottom of each pack page lists the total number of openings and the sealed quantity for each tier, from which you can estimate approximate card rates.

▶As of when are the sealed quantities shown?

They reflect the start of sale. Remaining contents change as sales progress.

▶Where can I see how many openings are left?

The bar next to each pack's price shows the remaining amount, with the figure shown on the same line.

▶Do the reveal animations mean anything?

Animations do not indicate or guarantee the result tier, and can be skipped. They may not display properly depending on your network or device, but this does not affect the result.

▶What's the difference between opening 1, 10 and 100 at once?

Only the number of openings made at once. There is no difference in what can be obtained.

▶Can cards not shown on the page be obtained?

Cards not listed on the product page may appear in the 3rd and 4th tiers.

▶Can I redo or cancel an opening?

Once finalized, opening results cannot be changed or cancelled, and points spent are not refunded.

Obtained Cards

▶Where can I see the cards I obtained?

In "Collection / Obtained Cards" on My Page.

▶Is there a holding period for obtained cards?

14 days from the date the opening result is finalized. Please request shipping or convert to points within that period. If you do neither, the card is automatically converted to points when the period ends.

▶What is point conversion?

It lets you exchange an obtained card for points at the rate we set. Converted points can be used to open other packs.

▶Can I undo a conversion?

Once a card has been converted to points, it cannot be restored.

▶How is card condition determined?

Card condition follows our own grading standards. Graded items such as PSA are listed and sold based on the grade assigned by the grading agency. Fine scratches, white spots or particles inside the case are not covered as defects.

▶What is the Newcomer Guarantee?

A guarantee applied to your last single opening using the free points granted at phone verification, on eligible packs (Pokémon Hall of Fame PSA10 / One Piece Hall of Fame). Conditions apply: before first charge, one per person, single openings only. See the phone verification page for details.

▶Can I convert a guaranteed card to points?

In addition to physical shipping, conversion unlocks once your cumulative purchases reach 15,000 points, letting you convert it to 5,000 points. This guaranteed card has no holding period.

Shipping & Delivery

▶How do I request shipping?

In "Collection / Obtained Cards" on My Page, select the cards you want shipped and enter your delivery address. Phone number verification is required.

▶How much is shipping?

The fee depends on your destination and the number of cards. Taiwan / Hong Kong / Macau: 2,500 pt for 1–10 cards, then +1,000 pt for every additional 15 cards (EMS). United States: 3,600 pt for 1–10 cards, then +1,500 pt for every additional 15 cards. The exact fee is always shown on the shipping request screen before you confirm.

▶How long does shipping take?

We ship within 30 days of your shipping request as a rule. This may vary depending on card sourcing and request volume. Once shipping is processed, a tracking number appears in "Delivery History" on My Page.

▶Where can I find the tracking number?

In "Delivery History" on My Page, once shipping has been processed.

▶My delivery status has been "Preparing" for a while.

We ship in order as cards become ready. You can check the status in "Delivery History" on My Page.

▶Can I ship several obtained cards together?

Yes. Requests to the same address made around the same time are combined automatically, which reduces the shipping fee.

▶Can I specify a delivery date or time?

We are unable to accept delivery date or time requests.

▶I entered the wrong shipping address.

Please contact us via the contact form before shipping is processed. Changes and forwarding are not possible after dispatch.

▶My item hasn't arrived / the wrong item arrived.

Please contact us via the contact form within 7 days of delivery. We recommend recording the unboxing (to prevent substitution, exchanges are handled only when this can be confirmed on video).

Customs & International Delivery

▶Will I be charged customs duties?

As this is an international shipment, customs duties, import taxes and clearance fees may apply on import. These are the responsibility of the recipient.

▶Do I need to register with EZ WAY?

For deliveries to Taiwan, real-name verification may be required at customs. Registering and completing verification in the EZ WAY app in advance makes clearance smoother.

▶How is the declared value determined?

We declare it appropriately based on the contents of the shipment.

▶Are there items that cannot be shipped by law?

Shipping is carried out in accordance with the laws, customs requirements and import restrictions of each country and region. If an item cannot be shipped or imported for these reasons, we cancel the shipment and refund it in points per our policy.

Campaigns & Rewards

▶Where can I use coupons?

Check them under "Coupons" on My Page and apply them when purchasing points.

▶My coupon doesn't work.

It may have expired, not met the usage conditions, or already been used. Please check the conditions of use.

▶I don't want my name shown in Latest Pulls.

You can turn off Latest Pulls display in your profile settings on My Page. Only your nickname is shown; your real name and email address are never published.

▶Are there ways to get free points?

Yes: phone number verification (500 points) and the referral reward (500 points). Free points expire 6 months after being granted.

Account & Contact

▶I'd like to delete my account.

Please request this via the contact form. We will verify your identity and process requests in order. When your account is deleted, your points and any unshipped obtained cards are forfeited in principle, with no refund or compensation (see Article 6 of the Terms of Service). If you have unshipped cards, please request shipping or convert them to points first.

▶What are your support hours?

Weekdays 10:00–18:00 Japan time, excluding weekends, public holidays and the year-end/New Year period. Inquiries are handled through the contact form; we do not handle individual inquiries by phone or email. Replies are sent in order of receipt and may take some time.

▶Are there inquiries you don't handle?

We are unable to handle the following individually: - Lookups of individual records such as opening history or point conversion timestamps - Compensation for animations that did not display correctly - Cancellation of finalized opening results, shipping requests or point conversions - Returns, cancellations or refunds for personal reasons

▶When we may decline to respond

We may decline to respond where we identify any of the following: - Demands for compensation beyond the Terms of Service, or demands excessive by common standards - Threats, intimidation, coercive language, or repetition of the same demand - Repeated inquiries intended to occupy our time at length - Publishing false information on social media or the internet, or acts that damage our reputation

▶Can I return an item or get a refund?

Once opening results are finalized, cancellations and refunds for personal reasons are not accepted. After a physical obtained card is delivered, Taiwan users (Article 19 of the Taiwan Consumer Protection Act) and Macau users (Macau Consumer Rights Protection Law) may rescind the contract within 7 days of delivery without giving a reason (see Articles 12-1 / 12-2 of the Terms).